Effective Date: August 16, 2026
These Terms of Service ("Terms") form a binding agreement between DispatchMVP LLC ("DispatchMVP," "we," "us," or "our") and the individual or organization accessing or using the DispatchMVP platform ("Customer," "you," or "your").
Please read these Terms carefully. By creating an account, connecting a third-party service, subscribing to a paid plan, or otherwise accessing the platform, you agree to be bound by these Terms. If you are accepting on behalf of a company or other organization, you confirm you have the authority to do so. If you do not agree, do not use DispatchMVP.
DispatchMVP is a dispatch and freight-operations platform that helps trucking carriers, brokers, and owner-operators automate parts of their workflow — load tracking, invoicing, compliance management, communications, document handling, and reporting.
Depending on which features are enabled, the platform may include:
Some features depend on automation, machine learning, or third-party service providers, and their availability may change as the product evolves.
To use the platform, you must:
You're responsible for making sure your use of DispatchMVP complies with the laws that apply to your business, including trucking and transportation regulations.
When someone sets up an account for a company, they're representing that they can register the organization, appoint administrators, authorize users, connect integrations, and agree to billing on the company's behalf. Administrators are responsible for keeping user access appropriate as the team and its needs change.
You need an account to use certain features. You agree to give accurate registration information, keep it up to date, safeguard your login credentials, and let us know immediately if you suspect unauthorized access to your account. You're responsible for activity on your account unless it results from our own unauthorized actions. We may suspend accounts that violate these Terms or pose a security risk.
You are responsible for:
Ultimately, decisions made using information from the platform remain your decisions.
Use our services legally and responsibly. You agree not to:
We may investigate suspected violations and take reasonable action, including suspending or terminating access, to protect the platform and its users.
AI is a core part of DispatchMVP. Depending on what you enable, it may help draft communications, extract data from documents, summarize activity, recommend actions, or otherwise assist your workflow.
AI features are meant to support your operations — not replace your judgment, professional advice, or regulatory obligations, unless we say otherwise for a specific feature.
AI output is probabilistic and can be wrong, incomplete, or off-target for your situation. We offer configurable approval steps for many automated actions, but it's on you to decide how much human review your operation needs. You remain responsible for verifying communications, documents, and financial information the platform touches, and for supervising your own staff's use of it. Nothing here shifts your business, legal, or regulatory responsibilities onto us.
Enabling an automation feature means you're authorizing DispatchMVP to take the actions you've configured — for example, drafting or sending messages, extracting document data, creating tasks, generating invoices, or syncing records with connected systems. You control what gets automated and what requires manual approval. We won't intentionally take automated action outside what you've configured.
We integrate with services like QuickBooks, ELD providers, load boards, TMS platforms, telematics, and other third parties you choose to connect. Connecting one authorizes us to exchange the data needed to make that integration work. You're responsible for having the legal right to connect those services. We're not responsible for how these external services work, or for their uptime, security, or privacy practices — your relationship with that provider is governed by your agreement with them.
As between DispatchMVP and you, you own your data. We don't acquire ownership of it by hosting or processing it for you. We protect your data according to our Privacy Policy, use industry-standard security, and never sell your personal information.
To run the service, you grant us a limited, non-exclusive, worldwide license — for as long as you're subscribed — to host, store, process, transmit, analyze, back up, index, and otherwise use your data as needed to provide, secure, support, and improve the platform, consistent with these Terms, our Privacy Policy, and your instructions. This license ends when your data is deleted or its retention period expires, except where we need to retain it for legal, security, or dispute-resolution reasons.
For business data we process on your behalf, we generally act as a processor/service provider, and you act as the controller. You're responsible for the notices and consents needed to legally submit that data to us. We can provide a Data Processing Agreement on request where appropriate.
Each side may see the other's non-public information — data, pricing, technical details, business plans, and similar material. Both parties agree to use that information only as these Terms allow, protect it with reasonable safeguards, limit access to people who need it, and not disclose it except as permitted here or required by law. This survives termination for as long as the information stays confidential.
We maintain a security program designed to protect the confidentiality, integrity, and availability of your data, using administrative and technical safeguards appropriate to what we handle. No system is risk-free, and we'll share more detail about our practices in our Privacy Policy and trust documentation.
Unless a signed order form says otherwise, paid subscriptions renew automatically for a term matching the one before it. You can turn off auto-renewal any time before the renewal date. If pricing changes for a renewal term, we'll tell you in advance, and the new price won't apply until the next term starts.
We may offer trials, previews, or beta features for evaluation. Unless we say otherwise, these can change, break, or disappear without notice, and we make no promise they'll become permanent features. Use them at your own discretion — we appreciate feedback but aren't obligated to act on it.
We can suspend or close accounts that violate these terms or harm our service or other users, including where reasonably necessary to protect platform security, investigate a suspected violation, comply with the law, or address non-payment. Where practical, we'll try to give notice first, but we may act immediately if the situation requires it.
You can discontinue use of the platform at any time. Termination doesn't erase obligations that came due beforehand. Afterward: your access may end, your data is handled per our Privacy Policy and any retention obligations, unpaid fees stay owed, confidentiality survives, and IP rights remain as they were.
DispatchMVP owns all content, features, and software on our platform. This includes our logos, text, code, algorithms, interfaces, and documentation. Using the service doesn't transfer any of that ownership to you, beyond the limited rights these Terms grant.
You keep ownership of your data, trademarks, business materials, and anything else that's yours. Nothing here moves that ownership to us.
If you send us suggestions or ideas about the product, that's voluntary, and you grant us a perpetual, royalty-free license to use it to improve DispatchMVP, without owing you compensation or credit. This doesn't apply to your Customer Data.
Your prompts stay your data. Output generated specifically for you through the platform is yours to use for lawful business purposes, and we don't claim ownership over it just because our platform produced it. That said: similar prompts can produce similar outputs across different customers, AI content may not be unique, it can contain errors, and you're responsible for reviewing it before relying on it. None of this gives you ownership of our underlying models or technology.
We're always improving DispatchMVP — new features, better AI, updated integrations, redesigned interfaces, retired features. We'll make reasonable efforts not to materially cut core functionality mid-subscription, except where security, legal compliance, or a third-party dependency forces the issue.
Our services are provided "as is" and "as available," without guarantees. We work hard to keep everything running smoothly, but can't promise 100% uptime or error-free operation. We don't warrant that AI-generated outputs will always be accurate, that automation will be error-free, that third-party integrations will always remain available, or that the platform will satisfy every operational or regulatory requirement applicable to your business. You remain responsible for exercising appropriate business judgment when relying on platform outputs.
Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, goodwill, business opportunity, or data loss from circumstances beyond reasonable control. Our liability is limited to the amount you've paid us in the 12 months before the claim arose. This cap doesn't apply to fraud, willful misconduct, gross negligence where the law bars limiting it, IP infringement, or your payment obligations.
You agree to defend and indemnify DispatchMVP against third-party claims arising from your data, your use of the platform, your violation of these Terms or the law, your infringement of someone else's rights, or your own wrongful conduct. We'll notify you promptly of any such claim and cooperate reasonably in the defense, at your expense.
Neither party is liable for delays caused by things genuinely outside its control — natural disasters, war, labor disputes, government action, pandemics, internet or utility failures, cyberattacks, or third-party outages. The affected party will make reasonable efforts to resume normal operation.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.
Before filing anything formal, both sides agree to try resolving disputes informally for at least 30 days after written notice. If that doesn't work, disputes go through whatever process is specified in your order form, or otherwise to the state or federal courts in Delaware. Either party can still seek injunctive relief to protect confidential information or IP without waiting out that 30-day period.
You agree not to use or export DispatchMVP in violation of applicable export control or sanctions laws, and you confirm you're not located in a comprehensively sanctioned jurisdiction or on a restricted-party list.
These Terms, along with our Privacy Policy, any order forms, and any other agreements we've expressly incorporated, make up the whole agreement between us on this subject and replace any earlier discussions or agreements on the same topic.
If part of these Terms turns out to be unenforceable, the rest stays in effect, and the unenforceable part gets interpreted to match the original intent as closely as the law allows.
Neither party can assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. These Terms bind and benefit permitted successors.
Not enforcing a provision one time doesn't waive our right to enforce it later.
We may update these terms occasionally. We'll notify you of significant changes via email or platform notification.
If you have questions about these terms, contact us at info@dispatchmvp.ai or visit our contact page.
Version 2.0 · Last updated August 16, 2026